Privacy Policy

Effective Date: 09/23/2025

Welcome to RocNet Supply (“we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information when you visit or make purchases at https://rocnetsupply.com (our “Site”).

1. Information We Collect

We collect information to provide better services to all our customers. The types of information we collect include:

a. Information You Provide

  • Personal Information: When you register an account, place an order, sign up for our newsletter, or contact customer support, you may provide your name, email address, shipping address, billing address, phone number, payment information, etc.

  • Communications: Messages between you and us, responses to surveys, feedback, or reviews.

b. Information Collected Automatically

  • Device & Usage Information: We collect information about your device (e.g. browser type, operating system, IP address), browsing and usage data (which pages you view, the time spent, clicks), referring/exit pages.

  • Cookies & Similar Technologies: We use cookies or tracking technologies to remember your preferences, enable functionality (e.g. keeping you logged in), and for analytics and advertising purposes.

2. How We Use Your Information

We use the information we collect for purposes including:

  • To process orders, manage shipping, fulfill purchases, and send you updates about your orders.

  • To communicate with you about promotions, products, or services (if you opt in).

  • To respond to your questions, provide customer service, and manage your account.

  • To improve the Site by analyzing usage data to enhance features, layout, and content.

  • To detect, prevent, and address technical issues and fraud.

  • To comply with applicable legal obligations (tax, financial, regulatory, etc.)

3. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Service Providers: third parties who help us with order fulfillment, payment processing, shipping/logistics, email marketing, analytics, and other operations.

  • Legal and Safety Protections: to comply with legal obligations (e.g. subpoenas, court orders), or to protect our rights, property, or safety or that of our users.

  • Business Transfers: if RocNet Supply undergoes a merger, acquisition, asset sale, or other business change, your personal information may be among the transferred assets (with notice).

4. Cookies, Tracking & Ads

  • We use cookies and similar tools to make your experience better — keeping you logged in, remembering preferences, helping us work more efficiently.

  • We also use analytics tools (like Google Analytics) to see how users use the site so we can make improvements.

  • We may display advertisements either on our site or via third-party partners. These may use tracking technologies.

  • You can typically control cookies/trackers via your browser settings; however, disabling certain cookies may affect functionality of the Site.

5. Security

We maintain reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure.

6. Your Rights & Choices

General Rights

Depending on where you live, you may have certain rights in relation to your personal information, such as:

  • Access your personal information that we hold.

  • Correct or update inaccurate or incomplete information.

  • Delete your information (subject to legal obligations).

  • Object to or restrict certain processing (e.g. for marketing).

  • Opt out of marketing communications or promotional emails.

You can exercise these rights by contacting us at sales@rocnetsupply.com.

GDPR (EU/UK Residents)

If you are located in the European Union or United Kingdom, you have the right to:

  • Request a copy of your personal data.

  • Request that we delete, correct, or limit the processing of your data.

  • Withdraw consent where processing is based on consent.

  • Lodge a complaint with your local data protection authority if you believe your rights are being violated.

CCPA (California Residents)

If you are a California resident, you have the right to:

  • Request disclosure of the categories and specific pieces of personal information we have collected.

  • Request deletion of your personal information, subject to certain exceptions.

  • Opt out of the sale of your personal information (we do not sell personal information).

  • Not be discriminated against for exercising your privacy rights.

To exercise these rights, contact us at sales@rocnetsupply.com or call us at 844-742-1016.

7. Children

Our services are not intended for children under 13, and we do not knowingly collect personal information from them. If you believe we have inadvertently collected information from a child, please contact us and we will take steps to delete it.

8. International Transfers

If you are visiting our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries. By using our Site and providing information, you consent to those transfers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” and post the updated policy here. If changes are material, we may provide additional notice (for example via email).

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

RocNet Supply
1319 Research Forest
Macedon, NY 14502
Phone: 844-742-1016
Email: sales@rocnetsupply.com

Experience matters. Rely on ours. 

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